Mask Maker

STORE POLICIES

Customer Care

Welcome to Mask Maker WI. We are dedicated to slowing the spread of Covid-19 by offering high-quality, hand made face masks in fun and unique designs. Should there be any problem with your mask or your order, we will work with you to find a solution. Please contact us immediately if you are not pleased with your order. Email info@maskmakerwi.com or call 414-975-0286.

Privacy & Safety

Your personal information will not be sold to third parties or used in any other way than to provide you with a clean, safe, high-quality, hand made face mask. No worries. For complete Privacy Policy, see bottom of page.

Wholesale Inquiries

For large orders for school districts, clubs, etc. please order early and allow time for creation. Remember, it's just me in the basement of my home. I can crank them out as fast as I can, but only so many in one day.

 

Payment Methods

• Credit / Debit Cards
• PAYPAL

• Offline Payments

Complete Terms & Conditions (all the legal stuff)

All orders are subject to review and acceptance by MaskMakerWI.com. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.

 

Copyright/Trademark Information MaskMakerWI.com is a registered trademark of Your Day, LLC. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 2020 MaskMakerWI.com.

 

All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted.

 

The name of MaskMakerWI.com or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission.

 

The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

 

MaskMakerWI.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. MaskMakerWI.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (USD) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

 

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, MaskMakerWI.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. MaskMakerWI.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, MaskMakerWI.com shall immediately issue a credit to your credit card account in the amount of the charge.

 

Exchange or Refund Policy and 30 Day Limited Guarantee

Every product you buy from MaskMakerWI.com is backed first by our warranty. MaskMakerWI.com provides a 30 day limited guarantee for either exchange or refund of merchandise.

 

Sorry, but our Face Masks do not qualify for returns. Returning a used Face Mask is like returning used underwear. Yuck. If your Face Mask is damaged in any way, or simply does not fit, contact customer service with your explanation of the problem and we will ship you a new Face Mask or refund your money. MaskMakerWI.com will assist customers whenever possible in gaining satisfaction with product.

 

LIMITATION OF LIABILITY

In no way are we medical experts or scientists studying the spread of Covid-19. We are not responsible if you contract Covid-19 while wearing one of our masks. In no event shall MaskMakerWI.com or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to, loss of health, loss of employment, loss of life. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

PROCESSING TIME

Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the review by our Credit Card Department, it is sent to the shipping department for shipment.

 

NOTE - We do not charge your credit or debit card until your order is shipped, however we do attempt to get an authorization on your card for the amount of your order at the time your order is placed. This authorization is not a charge but still may utilize a portion of your credit limit or available funds making those funds or portion of your credit limit unavailable for other use. In the unlikely event that your order is delayed or canceled the authorization will expire and your credit limit or available funds will again become available for use. The amount of time it takes for an authorization to expire depends on the policies of the bank that issued your card and ranges from 1 to 7 business days.

 

Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.

 

If the item(s) on your order are in-stock, we will ship them as soon as possible. If the item(s) on your order are out of stock, they will created and shipped as soon as possible.

 

TRANSIT TIME

USPS: 3-8 Business Days

USPS Priority Mail: 1-2 Business Days

 

Note: Sunday deliveries are not available.

 

TOTAL TIME FOR DELIVERY

Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.

 

SHIPPING AND HANDLING

Shipping and Handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us.

 

Credit / Debit Card Authorizations

An authorization on a credit or debit card is a hold against your banks credit card spending limit. When the goods are shipped, a charge for the total amount of the order shipped will be sent to your credit card bank. Your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds.

 

Risk of Loss

For all shipments, title to products and risk of loss or damage during shipment passes from MaskMakerWI.com to Customer upon receipt by Customer. MaskMakerWI.com retains a security interest in the products until payment in full is received.

 

Dispute Resolution

AGREEMENT TO RESOLVE ALL DISPUTES THROUGH ARBITRATION OR IN SMALL CLAIMS COURT AND AGREEMENT TO WAIVE A RIGHT TO JURY TRIAL AND TO PARTICIPATION IN CLASS ACTIONS

 

You and MaskMakerWI.com agree to resolve any controversy, dispute, or claim arising out of or relating to your purchase of any product or service from MaskMakerWI.com by binding Arbitration administered by the American Arbitration Association, or in a small claims court, and judgment on the arbitration award rendered by the Arbitrator(s) may be entered in a court having competent jurisdiction. This agreement to arbitrate is intended to be broadly interpreted and covers all controversies, disputes, claims arising out or relating to your purchase including, but not limited to contract claims, tort claims and statutory claims, or any combination of claims. We agree that the arbitration or small claim proceeding will take place in Milwaukee, WI.

 

We agree that the American Arbitration Association shall administer the arbitration, and that the American Arbitration Association's Commercial Arbitration Rules and Mediation Procedures and Consumer Related Disputes Supplementary Procedures, if applicable, shall apply. These Arbitration Rules may be found on the American Arbitration Association's web site at www.adr.org. You and MaskMakerWI.com agree that the Arbitration Award may be taken to a Court of competent jurisdiction to become an enforceable judgment. You and MaskMakerWI.com agree that any arbitration under this Agreement will take place on an individual basis. Class arbitrations and class actions are not permitted. If you wish to begin arbitration against MaskMakerWI.com you must file a case with the American Arbitration Association.

 

This Arbitration Agreement affects your legal rights. Arbitration is resolved by a neutral party and not a judge or jury. There is less discovery and less exchange of information between the parties to an arbitration than might occur in a court proceeding. An arbitration award is final and binding and will only be overturned or reversed by a court in very limited circumstances. You agree that, by entering into this Agreement, you and MaskMakerWI.com are each waiving the right to a trial by jury or to participate in a class action.

Complete Privacy Policy (all the details)

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from maskmakerwi.com (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

 

We do not share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@maskmakerwi.com or by mail using the details provided below:

 

Mask Maker WI

855 Brinsmere Drive,

Elm Grove, WI

53122, United States